The scheduling for service went very smoothly and I received several confirmation notices, as promised. The technician notified me when he was in route and arrived at the time expected. He was cordial, professional, and most importantly, efficient! I have had wonderful experiences with Arctic Air, and am always pleased with the customer service and technicians. They have been knowledgeable and thorough. This company is like "a breath of fresh air." (no pun intended) Thank You! Read Less

During the second week of the 2020 shutdown, the motor in our main HVAC unit died and we were left without A/C in most of the house. We initially called another company to get a quote for the repair, but the age of the unit was suspect (15+ years old) and there were two other units for the house that were of the same age, so we also requested a quote for a replacement of the entire system. One of the issues we had with the old system is that it did not adequately cool our master bedroom and we asked if there was a way to combine the two small units into a larger one, but the other company was not open to make this happen. We received their bid several days later while waiting without A/C in the house and it did not account for the issues we had with the old system. Additionally, we were dissatisfied with the service, response, and most of all the price of the other company, so we went looking elsewhere. We then looked up other HVAC companies and received two more bids for the work. What convinced us to use Arctic Air Systems was their promptness in sending someone to evaluate our condition, willingness to work with use in modifying the layout of the existing system, and the range of products they had to meet our needs. Within a week from our selection of Arctic Air Systems, they were here to replace the entirety of our HVAC system from the ground up. Not only did they quickly remove and replace the system that was broken, but they then are able to get all of the new equipment into the home and working within a day. The next two days of work were to install the new duct work and finalize the new electrical work for the units. The work was great and we've had a cold house ever since! We will definitely continue to use Arctic Air Systems to maintain our system and would recommend them to anyone looking for a good maintenance company, or a whole new system. Read Less

I called Arctic Air yesterday at 2:00 because the AC in our business was set to 73 and the thermostat was reading 80. They sent Jonathan to us and he was here in three hours. He was professional, kind, and knowledgeable. He quickly assessed our situation and made recommendations for us. I’ve used them several times in the past and they always provide great service. Their trucks are fully stocked so there’s no need to “go back to the shop and get parts”. They can make repairs on the spot. Read Less